Refund, Return & Exchange Policy

At LGND, we stand behind the quality of our products and want you to shop with confidence.

Please review the policy below before placing your order.

60-Day Money Back Guarantee

If you are not satisfied with your purchase for any reason, you may request a return within 60 days of delivery for a full refund.

No hassle. No complicated process.

To start a return or exchange, please visit:
https://returns.lgndsupplyco.com/

Our Money Back Guarantee does NOT apply to:

• Damaged Products

• Apparel and wearable Accessories in which have been worn and/or washed

Free Returns & Exchanges

We offer free returns and exchanges on eligible orders within the United States.

To qualify for a return or exchange:

• Products must be returned in their original condition

• Original packaging must be intact

• Items must not show excessive wear, misuse, or intentional damage

Once your return is received and inspected, your refund or exchange will be processed.

Refunds are issued to the original payment method used at checkout.

Refunds & Returns will NOT be accepted on:

• Damaged Products

• Apparel and wearable Accessories in which have been worn and/or washed

Order Cancellations

Orders cannot be canceled or modified once they are placed.

If you no longer want your order after placing it, you must wait until the product is delivered before initiating a return request through our Returns Portal.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact our support team within 7 days of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photos or videos showing the problem

Once reviewed and approved, we will provide a replacement, exchange, or refund at no additional cost to you.

Return to Sender / Failed Delivery

If a package is returned to sender or marked as undeliverable due to:

• An incorrect shipping address

• Failed delivery attempts

• Carrier delivery issues

Our team will contact you using the email address provided at checkout to coordinate reshipment.

Additional shipping fees may apply depending on the reason for the failed delivery and the carrier’s policies.

Non-Returnable Items

The following items may not be eligible for return:

• Final sale items

• Gift cards

• Products marked non-returnable at checkout

• Products damaged through misuse or modification

Questions?

If you have questions about a product or your order before purchasing, we encourage you to contact our support team.

Email: customerservice@lgndsupplyco.com

Website: lgndsupplyco.com