We are seeking an experienced and dedicated individual to fill the role of our Head of Customer Relations, to lead our customer service team and ensure exceptional service across all customer touchpoints. In this role, you will oversee high-level customer inquiries, manage and mentor the customer service team, and uphold our commitment to delivering the highest level of service. The ideal candidate is a proactive leader with a passion for customer satisfaction and a proven track record in managing and enhancing customer service operations.

• Must be at least 18 years of age.
• Must live within driving distance of North Haven, Connecticut (This is an In-Person & Hybrid Opportunity Only.)
• Proven experience with Shopify (orders, customer profiles, apps, etc.)
• Strong customer service sensibility with a focus on satisfaction and retention
• Excellent Interpersonal Skills
• Organized and detail-oriented, especially when managing data and timelines
• Proficient with computers and software, including spreadsheets, email platforms, and admin tools
• Excellent written and verbal communication skills
• Creative mindset for improving the membership experience
• Team-player who collaborates well in group and team settings

• Oversee the daily operations and overall success of our membership program.
• Manage subscription data, member milestones, and program fulfillment logistics.
• Collaborate with internal teams to enhance member perks, engagement, and retention.
• Support efforts to improve the overall member experience and identify new opportunities for growth.
• Additional responsibilities may evolve based on your strengths and the needs of the program.